In line with the metroCARD terms and conditions (PDF, 349 KB), metroCARDs, and associated products and services are non-refundable, unless you are a South Australian Seniors Card holder or an authorised representative of a deceased registered metroCARD holder.
As an authorised representative, you can apply for a refund online. You will need:
- a copy of the Death Certificate
- either a Grant of Probate or a Letter of Administration
- the deceased person's registered metroCARD number
- some basic information about the deceased, such as their name and phone number
