We can only track, cancel or replace registered metroCARDs.
Contact us to cancel your registered metroCARD as soon as you notice it is missing. If you have auto recharge setup on a metroCARD, cancel that, too. Either:
If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5.
Paper MetroTickets cannot be registered or replaced if they are lost or stolen.