Accessibility

FAQs

Find helpful details in the frequently asked questions, or learn how to use metroMATE with our step-by-step tutorial.

1 Getting Started

1 Getting Started

1.1 Once you have progressed through the initial start-up screens you will be asked to add your first destination.

Tap on a destination category icon to go to the Search screen where you can search for your first destination.

Suggested destinations for that category will display below the search bar.

This can be repeated in the Menu section, and selecting the Suggested Destinations tab.

 

Destinations screen - Q1
 
destinations

1.2 After you have finished adding destinations, four tool tips will display for Journeys mode. 

Select next to swipe through these screens taking note of these informative tips. These tips can be replayed by selecting the menu icon in the top left corner, then select Settings and Reset tutorial. 

Once completed you will then arrive at the Journeys screen which displays your saved destinations. Swipe left or right to navigate between saved destinations.

The Journeys screen allows you to plan a journey, commence a journey and add or edit saved destinations.

The ‘Journeys’ button in the bottom navigation bar will be highlighted when you are in the Journeys screen.

 

 

 

journeys screen ARS

1.3 Stops Mode will display nearby stops and where you can saved favourite stops you use often.

When selecting the Stops button two tool tips will display.

Select Next to swipe through these screens taking note of these informative tips.

These tips can be replayed by selecting the menu icon in the top left corner, then select Settings and Reset tutorial.

stops mode

1.4 The ‘Alerts’ button in the bottom navigation bar takes you to the Alerts screen, where you can see planned and unplanned disruptions on the public transport network.

When selecting the Alerts button a tool tip will be displayed. This tip can be replayed by selecting the Menu icon in the top left corner, then select Settings and Reset tutorial.

alerts

1.5 The  menu hamburger icon in the top left of all screens is the Menu button and is viewable from all screens. Tapping this button will take you to:

  • Timetables and maps
  • Rate my ride
  • Suggested destinations
  • Help
  • Accessibility
  • Report app issue
  • Rate the app
  • About
  • Terms and conditions

 

 

 

 

hamburger
menu

2 Planning a Journey to a Destination

2.1 To plan your journey

2.1.1 To begin planning your journey:

  • Select a destination from your saved places
    or
  • Enter the destination and select search
    or
  • Select ‘OPEN GOOGLE MAPS’

2.1.1 You will be redirected to Google Maps where you will be able to enter your starting point or select your current location. If your current location is not available, you will need to update the app permissions.

2.1.2 You will then be presented with a list of services and at this point you can change your arrival/departure time and other options including:

  • Preferred mode (bus/train/tram)
  • Routes (best route/fewer transfers/less walking/wheelchair accessible)
  • Connecting modes (drive/ride services)

2.1.3 Once you select your preferred service, you will be presented with a detailed list of directions.

2.1.4 Further information about using Google Maps is available through the ‘Help & Feedback’ link in the Google Maps app.

3 Nearby stops

3.1 Nearby Stops Screen

Nearby Stop mode allows you to view nearby stops, see the next departure time and available services from a stop and search and save your favourite stops/stations.

3.1.1 The menu hamburger icon in the top left of the screen takes you to the Menu screen.

3.1.2 The map allows you to search and click on a Stop.

3.1.3 A list of Stops nearby appears underneath the map.

3.1.4 Tapping on a Stop will display all available services to arrive at the Stop, including late vehicles.

3.1.5 When viewing available services, to the right of the list you will sometimes see the real-time icon. This indicates how far away the bus/train/tram is away from the stop in real-time.

NOTE if the real-time icon does not appear then the time indicated is the scheduled time.
3.1.6 A blue disability icon wheelchair will display if a service is disabled compliant.
3.1.7 A yellow Alert symbol exclamation mark will display if there is a planned or unplanned disruption scheduled on the route.

3.1.8 Train Platform numbers are also visible when searching for your stop. 

 

3.2 Searching for a Stop

3.2.1 Using the bottom navigation bar, go to the Nearby stops screen
 
3.2.2 To search for your stop type “stop xx” ie: stop 2 or search for your stop by using the map
 
3.2.3 All services due to arrive at your stop will now appear; including late vehicles
3.2

3.3 Saving a Favourite Stop

3.3.1 Once you have found your stop tap the favourite  star icon.

3.3.2 The icon will change colour once the stop has been saved.

3.3.3 Tap the back arrow to go back to the main Nearby stops screen.

3.3.4 To view your saved stops click on the Favourites tab.

 

3.3.1
3.3.2

3.4 Managing Favourite Stops

3.4.1 To remove a stop from your favourites, click on the Favourites tab.

3.4.2 Tap on the stop you want to remove.

3.4.3 Tap on the star next to the saved stop.

3.4.4 Tap on the arrow to go back.

3.4.5 Select Favourites and your stop should be removed.

 

fav stops
fav stops 2

3.5 Journey Notifications in Stops Mode

Journey Notifications are activated when you start a journey using the Journey Planner or Stops Mode. It tracks your GPS location and announces you are “Approaching your Stops

3.5.1 In Stops Mode search and select the Stop you want to leave from.
 
3.5.2 Select the journey you wish to take and tap on the icon-go button for the stops you want to get off.
 
3.5.3 The journey will be pinned to your screen and the journey details will display.
 
3.5.4 Tapping on the pinned journey will reveal the journey map and stops.
 
3.5.5 Select the down arrow to return to the Home screen.
 
3.5.6 A voice notification will display and announce when you are “Approaching your Stop”.
 
3.5.7 Scroll to 2.9 for how turn off Journey Notifications.
 
3.5.8 Scroll to 2.8 for how to activate Journey Notifications in Journeys Mode.

3.5.1
3.5.2

3.6 Track incoming vehicles on a Stop

3.6.1 Using the bottom navigation bar, go to the Nearby Stops screen.

3.6.2 Search and select your bus stop.
3.6.3 Tap on the wheel icon is target to track your bus from the journey route selection in the lower half of the screen. (Note: Vehicle tracking is only available when the wheel icon target is showing)

3.6.4 Your bus will track in the map in the top half of the screen (as indicated).
3.6.5 When tapping on the bus icon 722f you will be able to track in *real time where the bus is on route as it approaches your stop.
(*real time data refreshes approximately every 20-30 seconds)

 

real time stops

3.7 Show incoming vehicles from a Set Time on a Stop

3.7.1 Search and select your bus stop.

3.7.2 Select the Leave now bar in the middle of the stops screen.

3.7.3 The departing now screen will appear, and in this screen you will be able to choose the bus and set a time to view all incoming arrivals on that stop.

 

incoming vehicles

3.8 Viewing the full line route with Stop numbers

3.8.1 You can now view your full line route by tapping on Stops Mode and selecting a line to view.

3.8.2 Tapping on the stops along the route line will reveal the Stop numbers.

stops mode

3.9 How vehicle status is presented in app

 
3.9.1 All vehicle arrival times are based on the current timetable available for each line.

3.9.2 When vehicles are within 20 minutes from departure of your selected stop, "real time" tracking is enabled and time will count down until arrival is imminent and time turns blue.

3.9.3 For vehicles less than 20 minutes away and that do not have "real time" tracking enabled the timetabled time of arrival remains.

3.9.4 Departed "real time" enabled vehicles will display in red and vehicles without real time will display in red once the scheduled time of arrival passes.
 

3.9

3.10 Stops Mode Antenna Symbols Explained

 
3.10.1 When the time is displayed in Blue this indicates a vehicle is incoming. 12-12

3.10.2 Vehicles that are within 20 minutes of arrival and have access to Real time data will display the Real Time icon. wifi

3.10.3 Vehicles passed the due time will display in Red. The Real Time icon may or may not display.

3.10.4 Vehicles that are within 20 minutes of arrival that don’t have access to the Real time will have the timetable arrival time and clock icon 4-30

3.10.5 A yellow Alert symbol alarm will display if there is a planned or unplanned disruption scheduled on the route.

3.10.6 A blue disability icon disabled disability icon will display if a service is disabled compliant.

 

 

3.11 Stops mode Countdown Clock

 
3.11.1 Stops Mode provides the user a way to find a stop and monitor all incoming vehicles (including the ones that are late). Once a user selects a stop all incoming vehicles are displayed and show a countdown timer when less than 60 minutes away.

3.11.2 When the vehicle is less than 20 minutes away Real Time data/GPS is enabled for vehicle tracking until the vehicle arrives at the stop.

3.11.3 If a vehicle is less than an hour away the time will go from Clock Time to Countdown (relative) time.

3.11.4 When the vehicle is a couple of minutes either side of the arrival time the time switches back to clock time.

3.11.5 When the time is displayed in Red this indicates a vehicle is past the scheduled time of arrival.
 

3.11.1
3.11.2

4 Alerts

4.1 Alerts screen explained

4.1.1 All Unplanned and Planned Disruptions are listed on the Alerts screen.

4.1.2 Alerts are grouped under separate headings Subscribed and All Alerts.

4.1.3 Subscribed – Allows the user to subscribe to their favourite Route and/or General Alerts to receive Push Notifications for that Route.

  • To subscribe to a Route select “Manage Route Subscriptions”
  • Tap and select “Search Routes”
  • Enter in your Route no. and they will be displayed in the lower half of the window
  • Select the circle next to the route you wish to receive Push Notifications for

4.1.4 In iOS select 'done' or for Android select the 'back' button.

4.1.5 Your subscribed route will be listed under the Subscribed button.

4.1.6 When an Alert is raised on your Route, Alerts will be listed under the Subscribed button. You will also receive a Push notification when an Alert is raised by Adelaide Metro on your Route.

4.1.7 General Alerts - Subscribe to General Alerts for events, offers and all disruptions that may occur on your journeys.

4.1.8 All Alerts – Displays all alerts for every route as generated by Adelaide Metro. Scrolling through this list will reveal all Unplanned Alerts for “Today”, “This Week” and “Other Alerts” for all Routes affected.

alerts subscription
subscribed

4.2 Alert notification icons in the Journey and Nearby Stops screens

4.2.1 All planned and unplanned Alerts are shown by an Alert symbol. 

4.2.2 In the Journey and Stops screen an explanation of the disruption can be viewed by tapping on the disruptions alert symbol to expand to the disruption description for the route.

journey overview 2
journey overview 3

5 Menu

5.1 Menu Screen Explained

In the top left of all screens is the Menu button and is viewable from all screens. Tapping on this button will take you to:

  • Timetables & Maps, taking you to full timetable details on the Adelaide Metro website
  • Rate my Ride, a quick survey so we can continue to improve your journey
  • Help, which takes you to the metroMATE website ‘How to use this app’ and Frequently Asked Questions
  • Accessibility, showing how to optimise the app using your mobile's accessibility settings
  • Report app issue, to send a direct email with any problems you are having
  • Rate the app, to rate our app on the Apple of Google Play Store
  • About, providing information about the app and the current version you have installed
  • Terms and Conditions
menu 2

5.2 Timetables & Maps

Timetables & Maps - will take you to the link on the Adelaide Metro website.

5.3 Suggested Destinations

Ability to see tiles to add commonly travelled to destinations such as your home or workplace.

5.4 Settings - Journey Notifications

All notifications are turned on by default. To turn off swipe left on the following:

  • Leave time notifications (push notifications triggered 5 and 2 minutes from leave time)
  • GPS-based hop off notifications (push notifications triggered x metres from next stop in journey)
  • Spoken hop of notifications (toggles between spoken and tone notifications)
  • Disruptions – Push notifications for new disruptions (push notifications triggered when subscribed line has a new disruption)
  • Reset tutorial– Allows you to reset the Journey mode, Stops mode and Alert tool tips to view again.

5.5 Help

Help: will take you to the metroMATE website ‘How to use this app’ and Frequently Asked Questions

5.6 Accessibility

Accessibility– metroMATE has been optimised to use your mobile device’s accessibility settings. These include iOS, VoiceOVER and Zoom, and Android Talk Back and Magnification gestures.

5.7 Reporting app issue

Report app issue - this allows you to report a crash or issue and attach screenshots. Issues can be reported by clicking the Menu button in the top left corner of the screen and selecting ‘Report app issue’, which will generate a blank email.

NOTE: your device information will be automatically generated in the email please do not delete this.

Type the details of your issue and Tap ‘Send’, on the top right hand corner.

5.8 Rate the app

Rate the app: Select this option to rate our app on the Apple or Google Play Store

5.9 About

About, which provides information about the app and the current version you have installed

6 Miscellaneous

6.1 Refreshing the app

 To refresh the app in the Journey Planner pull down on the Leave Now from Bar and a spinning circle will appear to refresh.

 To refresh the app in Stops mode select the back arrow and then tap on your stop again.

6.1.1

 

6.1.2