You are here:

Adelaide Metro is going cashless

When: From Monday 30 March 2020

Adelaide Metro is going cashless

From Monday 30 March, Adelaide Metro staff and bus drivers will no longer accept cash to purchase tickets or add credit to metroCARDs.

This change is part of our efforts to protect staff and passengers during the COVID-19 pandemic. 

Cash will no longer be accepted at the Adelaide Railway Station InfoCentre or on our public transport network other than via ticket vending machines.

Customers who attend the InfoCentre with cash will be directed to the vending machines at Adelaide Railway Station. 

Switch to metroCARD. Easy to use, convenient and cheaper

MetroCARDs are convenient and easy to use, improve boarding time leading to a faster journey, and provide access to cheaper fares.

Buy your metroCARD online

You can now buy your registered metroCARD online.

Fill out the form and select your required metroCARD.

An email receipt including a tax invoice number will be sent to your chosen email address. 

Your metroCARD will be posted to you within 7-10 business days. 

metroCARD purchase options
Regular metroCARD $5 card fee $5 recharge value
Concession metroCARD $3.50 card fee $5 recharge value
Student metroCARD $3.50 card fee $5 recharge value

 

Find all information about metroCARDs here, including:

What are we doing to help passengers adapt to this change?

We understand that this is a big change for our passengers who prefer cash.

To assist our passengers we are:

  • Setting up online top-up to enable credit added to your metroCARD to be available within an hour. 
  • Installing additional ticket vending and recharge machines that accept coins and credit cards in locations that have existing recharge-only machines, such as O-Bahn interchanges

We are here to help. If you have any questions, please call the Adelaide Metro InfoLine for assistance on 1300 311 108 between 7am and 8pm daily.

I am a bus passenger, does this mean I can’t buy a ticket from the driver?

Bus drivers no longer sell tickets.

All bus passengers must travel with a valid metroCARD or a pre-purchased paper ticket. 

To help passengers, additional metroCARD and ticket vending and recharge machines that accept coins and credit cards will be installed in a number of locations that have existing recharge-only machines.

Find more information here on how to purchase a metroCARD, or call the Adelaide Metro InfoLine for assistance on 1300 311 108 between 7am and 8pm daily.

Can I still use paper tickets?

Paper tickets are still available, however must be purchased using a credit or debit card or via a vending machine. They will no longer be available for purchase from your bus driver, the Adelaide Metro InfoCentre or bus depots.

Return to Service Updates
Powered by eZ Publish™ CMS Open Source Web Content Management. Copyright © 1999-2014 eZ Systems AS (except where otherwise noted). All rights reserved.