Everyone using Adelaide Metro public transport has the right to feel safe and protected but unfortunately, sometimes we may see or be involved in an incident which includes dangerous or unlawful behaviour.

Adelaide Metro customers are being encouraged report incidents as soon as possible.

What is an incident?

Public transport incidents are anything which can be seen as dangerous or unlawful.

Some examples include:

• Assault or abuse of a driver, staff, or passenger/s.
• Fare evasion.
• Smoking or vaping on board or at stops/stations.
• Graffiti and vandalism.

What happens when I report an incident?

When you report an incident, it helps us to gather the data we need to improve safety on and around public transport.

We use this data to identify locations where we need to focus improved safety and security measures aimed at providing a safer public transport network.

What can I do if I see an incident?

We would never ask you to put yourself in danger, but there are ways to take action to confront dangerous or unlawful behaviour in safe and constructive ways.

It can be difficult to intervene when a person or people are being aggressive, confrontational, or behaving unlawfully.

However, you could consider helping out in the following ways – but only if safe to do so:

Report an incident:

• Use the QR code on the See it? Report it! stickers if there is one close by to report the incident.
• Take a photo or recording of the incident, if safe to do so.
• Note the details such as time, date, location, and details of the perpetrator.
• Provide your evidence to Adelaide Metro via adelaidemetro.com.au/incident.

Support the target

• Approach the person or people who have been or are being attacked.
• Stand or sit by them, or ask them to come and sit with you.
• Encourage them to report the incident.
• Offer yourself as a witness.
• Let them know you don’t agree with what is being said or done.
• Encourage them to speak to someone for support.

Keeping yourself safe

View further information on how to keep yourself safe and what to do if you feel unsafe on board, as well as how you can be a good passenger and what security systems we have in place across the public transport network.