Passenger safety and behaviour
Everyone using Adelaide Metro public transport network has the right to a safe journey.
Keeping you safe
What to do in an emergency
If you need urgent help, call Police emergency on 000. This includes:
- If you suspect a serious crime is happening,
- Have just seen or been impacted by a crime ,
- You need urgent help.
For non-urgent Police help, call Police Assistance on 131 444
Reporting suspicious or illegal behaviour
You can contact Crime Stoppers to report something you’ve seen or heard that is illegal or suspicious. This includes activity such as violent or disruptive behaviour, graffiti, vandalism and suspected drug activity.
Keeping children safe
If you witness or suspect, a child or young person is in danger of being harmed or has been harmed, you must contact the Police on 131 444 or in an emergency dial 000. You can also call the Child Abuse Reporting Line on 131 478.
Adelaide Metro is committed to providing a child safe environment for all children and young people where they can be safe, heard and supported on-board. We value and respect children and young people and welcome them regardless of their abilities, sexual identity, sexual orientation, or social, economic, religious or cultural background. Unacceptable behaviours including all forms of bullying, harassment and discrimination will not be tolerated.
Our commitment complies with the Children and Young People (Safety) Act 2017, the Child Safety (Prohibited Persons) Act 2016 and aligns with the National Principles for Child Safe Organisations.
More information
To keep you safe while using public transport, our employees:
- Will not physically remove or try to remove a person from an Adelaide Metro train, station, depot or other work location even if they are causing trouble or may be a danger to other passengers.
- Will not request or remove a child or youth from an Adelaide Metro train, station, depot or other work location at any time.
- Will ensure that the removal of a child or youth (aged 14 years or under) can only be undertaken by a South Australian Police Officer.
- Will consider whether a person has an intellectual disability or impaired capacity prior to action being taken.
Remember, if you see behaviour that is suspicious or harmful to your safety, or anyone else’s, please report it to one of our employees, the driver, station/gate attendant or passenger services attendant, the SA Police or online through our “See it? Report it!” reporting system or the Crime Stoppers website.
If you are feeling unsafe on-board public transport, try to move to a different seat or closer to the driver. If that is not possible, press the stop button and once the vehicle has stopped moving, approach the driver and tell them what is happening.
If you’re on a train or tram, use the passenger emergency intercom located in every carriage. Once the driver stops, they’ll answer the intercom, check the CCTV to see where you are and talk to you.
Don’t forget, drivers are not security guards or police. As well as keeping themselves safe on-board, they need to stay in their seat close to the emergency button and their communications radio. Drivers will contact their control centre to arrange help from police, ambulance or security services, if needed.
All Adelaide Metro bus, train and trams have onboard video surveillance. More than 1,300 cameras are across the network, including bus interchanges and train stations. We continue to install and upgrade surveillance systems for better coverage and to help police with investigations.
We work closely with SA Police to maintain a safe and security environment. Plain-clothed and uniformed police officers regularly move through the public transport network. Police can travel for free on public transport and can intervene at any time.
Contracted security services and guards also work across the public transport network. Their services include:
- roving security guards,
- mobile security patrols at night,
- night guard patrols on trains,
- night guard patrols on trams on Fridays, Saturdays and Sundays,
- dog patrols,
- monitoring video surveillance.
24-hour emergency phones are available at stations. Using these phones alerts security staff to monitor the cameras in the area around the phone.
