Safety & Security
Hints and tips for having a pleasant trip.
Adelaide Metro aims to provide a safe and secure environment for public transport users. Occasionally antisocial behavior can occur in public places, such as the public transport network.
Adelaide Metro works closely with SAPOL, security providers and other major stakeholders to constantly review strategies to improve safety and security across the public transport network.
Below are some of the things we do to prevent customers being negatively impacted by other people’s behaviour.
Cooperation between Adelaide Metro and the South Australia Police (SAPOL) Public Transport Safety Branch plays a big part in maintaining a safe and secure environment.
Plain clothed and uniformed police regularly circulate throughout the public transport network.
All SAPOL officers travel free on public transport, in uniform or casual clothing at any time. This provides an extra level of security as travelling SAPOL Officers can intervene in public transport incidents.
In addition, DPTI provides contracted security services and guards (Wilsons Security) across the public transport network.
There has been an increase in security measures across the public transport network, including:
- More security guards roving on trains, buses, stations and interchanges
- Mobile security patrols every night
- Guard patrols on trains 7 days a week (after 7.00pm during daylight savings, and 6pm otherwise)
- Guard patrols on trams Friday to Sunday including public holidays (after 7.00pm during daylight savings, and 6pm otherwise)
- Canine patrol
- Increased 24/7 CCTV camera monitoring
In the coming months the Department, in conjunction with Wilson Security Pty Ltd, will be working towards the next stage of a comprehensive security service. Read more here.
All Adelaide Metro Bus, Train and Trams have been fitted with CCTV. Train and Tram Drivers can oversee onboard customer areas with the use of CCTV
There are also over 1300 CCTV cameras across the network, including at O-Bahn and bus interchanges and train stations across the network. CCTV continues to be further rolled out and upgraded for better coverage and an assist SAPOL with their criminal investigations.
Lighting continues to be upgraded at stations across the network and 24 hour emergency phones continue to provide access to a live operator. Using an emergency phone immediately activates CCTV recording the area around the phone.
How to make a report
If you see public transport facilities being damaged or people doing the wrong thing, don’t risk your own safety - simply report it.
During 2018/19, if you see public transport facilities being damaged or suspicious behavior, call Crime Stoppers on 1800 333 000 or go to the Crime Stoppers website.
If you suspect that a serious crime is in progress or if you suspect, have just seen, or have just been involved in a crime, then call Police Emergency on 000.
For non-urgent police assistance, call Police Assistance on 131 444.