Hints and tips for planning an accessible journey.
Getting onto public transport and where to sit
Where to wait for a bus and how to board
Buses will stop at each of the timetabled city stops/zones within the CBD. For all other stops, please hail the bus. Customers who use a white cane or are accompanied by an assistance dog, the driver will stop and announce the bus route number. Reflective Ticket Wallets are issued to passengers who have a physical disability that is not obvious as they do not use a mobility device. These wallets enable you to indicate to approaching drivers that you require the ramp to be deployed in order to board bus. You can request a reflective ticket wallet through the Adelaide Metro InfoLine and it will be posted to you.
If you require a ramp to board, you may request this. Please note that you must be independently able to board or travelling with a companion who can assist you.
Where to wait for a train or tram and how to board
Train platforms have a boarding patch (indicated by a large painted white-on-blue International Symbol for Access) where you should wait for assistance when the train is due from the driver or Passenger Service Assistant (PSA). These boarding points are located at the point where the first door of the leading car will stop. In some cases you may be able to board directly as there may be no step or large gap, but if assistance is required the driver or PSA will be available to deploy the access ramp.
At Adelaide Railway Station as you enter the accessible gate, the Customer Service Officers manning the gate can arrange for boarding assistance on request.
Reflective Ticket Wallets are issued to passengers who have a physical disability that is not obvious as they do not use a mobility device. These wallets enable you to indicate to approaching drivers that you require the ramp to be deployed in order to board the train or tram. You can request a reflective ticket wallet through the Adelaide Metro InfoLine and it will be posted to you.
Trams platforms have a boarding patch (indicated by a large painted white-on-blue International Symbol for Access) where you should wait for assistance when the tram is due from the driver or Passenger Service Assistant (PSA). These boarding points are located at the point where the first door of the leading car will stop. In some cases you may be able to board directly as there may be no step or large gap, but if assistance is required the driver or a PSA will be available to deploy the access ramp.
Please note that all tram stops are accessible.
When using a ramp to board a bus, train or tram
Position your mobility aid with wheels straight so you can ‘drive on’ via the ramp through the vehicle doorway. Ensure the stability brakes on of your mobility aid and safety for you and staff by keeping the wheels straight and not turning on the ramp.
Drivers and staff are not able to physically assist with boarding or loading prams, luggage or mobility devices.
Where to position onboard vehicles
All Adelaide Metro vehicles have priority seating and allocated spaces. See the fact sheet for locations of these areas on the Accessibility and Disability page.
Priority seating areas are identified by this sign:
Customers should not use the seat on their 'walkers' as they may be unstable; please transfer to the priority seat. You can have your walker with the brakes on in front of you on trains and trams.
Allocated space for wheelchairs and scooters have this sign:
Note that these spaces can be used by all customers but must be vacated when required by a person who uses a wheelchair or scooter. Storage of mobility aids (eg walkers) and other items (eg prams and shopping trolleys) can be accommodated on buses – check with the driver or staff as each vehicle has different locations.
'Request next stop' buttons are located in most allocated spaces. The allocated space buttons should only be used by customers who require the ramp deployed to allow them to alight.
Assistance animals on public transport
The Disability Discrimination Act 1992 (DDA) makes it unlawful to discriminate against a person who requires an assistance animal.
The Australian Human Rights Commission states that assistance animals are not pets, but rather are highly trained disability support services that enable a person with disability to safely participate in personal and public life activities.
A person with a disability is entitled to be accompanied by an assistance animals in a public place or in a regular passenger service vehicle (includes buses, trains, trams and taxis).
An assistance animal is—
(a) a dog accredited under the Dog and Cat Management Act 1995 as a disability dog, guide dog or hearing dog or
(b) any other animal trained to assist a person to alleviate the effect of a disability
Assistance animals travel free on all scheduled Adelaide Metro services. An owner/trainer of an assistance animal is required to hold a valid metroCARD or MetroTicket, concession card and holding prescribed accreditation identification from one of (but not limited to) the following organisations when travelling:
- Assistance Dogs Australia
- Guide Dogs SA/NT owner’s pass
- Guide Dogs SA/NT puppy raising pass
- Lions Hearing Dogs
- Righteous Pups Australia Inc.
- The Dog and Cat Management Board
- The Royal Society for the Blind SA (RSB) owner’s pass
- The Royal Society for the Blind SA(RSB) training pass
- Vision Australia
- Dog and Cat management Board
For the safety of the travelling public and other assistance animals, the assistance animal must be able to behave in a safe and appropriate manner on public transport.
For enquiries in relation to assistance animals contact the Dog and Cat Management Board on (08) 8124 4962.
Interstate Assistance Dogs
A person with a disability from interstate is also entitled to be accompanied by an assistance dog who has valid assistance animal identification from the above organisations located interstate, such as Guide Dogs Victoria etc, on Adelaide Metro services.
Complaints regarding Adelaide Metro services and taxis can be made to the Adelaide Metro InfoLine on 1300 311 108.
More information on your rights under the Disability Discrimination Act 1992 (DDA) or to make a complaint under the DDA, is available at: www.humanrights.gov.au/
Timetables and Accessible buses
Adelaide Metro timetables are displayed at some train stations, tram stops and bus stops. Regular train and tram services are fully accessible.
While we do our best to make sure accessible buses are available on all routes, the best way to make sure your route has an accessible bus is to call the depot the morning of the intended day of travel before travel.
The printed Adelaide Metro timetables at train stations are being replaced by both voice annunciators on yellow poles with hearing loops and large LCD screens. Other information, including emergency information, is relayed via the platform speakers and the hearing loops.
SouthLink Help Desk
Aldgate Bus Depot
P: 08 8339 7544
Elizabeth Bus Depot
P: 08 8282 7900
Lonsdale Bus Depot
P: 08 8186 2888
Mt Barker Bus Depot
P: 08 8339 7544
Torrens Transit Customer Service
P: 08 8292 8100 (Mile End Bus Depot)
Morphettville Bus Depot
P: 08 8377 6400
St Agnes Bus Depot
P: 08 8203 6700
Newton Bus Depot
P: 08 8366 8300
Port Adelaide Bus Depot
P: 08 8444 2200
Camden Park Bus Depot
P: 08 8179 7400
Concessions, tickets and metroCARD
Information on the range of concessions available to public transport users can be found on the Concession Cards page.
See more information for Public Transport Help for People with Disabilities about concessions including Travel Pass for a Person with a Vision Impairment, Mobility Pass, Companion Card, Plus One Companion Card.
Access Taxis – taxis for people with mobility difficulties
Access taxis cater for passengers with mobility difficulties or disabilities, particularly those with wheelchairs and scooters.
Purpose-built vehicles are fitted with hydraulic lifts that enable passengers in wheelchairs and scooters to be positioned safely and securely into the taxi.
To book an access taxi, call 1300 360 940 (24 hours, 7 days a week)
See more details about Adelaide Access Taxis.
To give feedback, call 1300 511 156 (7am- 8pm, 7 days a week)
The Access Taxi InfoLine is available to for you to report service issues or to commend excellent service. To assist with accurate investigations, please quote your booking number when calling. You will be given a reference number should you wish to follow up in the future.
South Australian Transport Subsidy Scheme (SATSS)
Subsidised taxi fares are available through the SATSS for people with permanent and severe disabilities. View more information on the SATSS scheme.