To Tap and Pay, tap or hold your credit/debit card or smart device on the lower part of a smart validator. Once you hear a 'beep' noise and see a confirmation message on the screen, your Tap and Pay ticket has been validated.

You do not need to Tap and Pay again when leaving a bus, train or tram.

You will find smart validators on all buses, trains and trams.

It is very unlikely that your credit card will be accidentally charged for a fare if you are simply standing near, or walking past, a smart validator.

However, to prevent an accidental charge:

1. Don’t lean against a smart validator if you have your credit/debit card or phone in your pocket or you’re wearing a smart watch.
2. Separate your credit/debit cards and devices before you tap, then only tap the card or device you want to pay with. For example, remove your metroCARD or Seniors Card from your wallet, rather than tapping your whole wallet on the smart validator. If you present more than one card or smart device at the validator, it will only validate one card or device, but it could be a card or device you didn’t want to use.
3. Remember to use the same card or smart device again if you transfer to another vehicle.

If you think you have been accidentally charged, please contact us for help.

Yes, you can transfer with your Adelaide Metro Tap and Pay ticket to all buses, trains and trams.

When you transfer, you must use the same credit/debit card or smart device you first used to Tap and Pay, within the two hours that your ticket is valid. If you use a different card or device (even if they are linked to the same bank account), you may be charged for a new Tap and Pay ticket. This is because each card and device has a different number and new numbers are recognised as new Tap and Pay tickets.

Yes, you can access discounted parking at the Tea Tree Plaza Park ‘n’ Ride with your valid ticket on a metroCARD, SA Seniors Card or Tap and Pay ticket. This discount is not available with Buy & Go tickets.

Inspectors carry a secure reader device that can read your card, phone or smart device to check that you have a valid Adelaide Metro Tap and Pay ticket. Your privacy is protected, as the reader cannot access your account or personal details and cannot take payments/make charges.

You must show the inspector the same card or device you tapped on the smart validator to buy your Tap and Pay ticket.

Your bank account will be charged one total amount per day for each day's Tap and Pay ticket – instead of several smaller amounts per trip. The charge will be listed in your bank statement as ‘Adelaide Metro Tap’.

Please note:

• The date the charge appears on your statement is the date the bank processes the transaction. This may be different to the date you actually travelled.
• You will not be charged for transfers within the two hours that your Adelaide Metro Tap and Pay ticket is valid, if you use the same card or smart device you used when you first tapped to buy your ticket.

• if the debt is successfully cleared, you will be able to Tap and Pay in approximately an hour 
  OR
• if it has not cleared, please contact us for help.

Alternative payment options are:

• a different credit/debit card or smart device,
• a metroCARD,
• the Adelaide Metro Buy & Go app.

When using Tap and Pay you may notice that there is a $1 charge in your account. Some credit card issuers will load a $1 pending transaction to your card to ensure you have money in your account and that it is valid.  

This is a pending transaction, meaning it is deducted from your available funds, but the amount will not leave your account. Once your Tap and Pay payment is cleared, the $1 will return to your available balance.