Contact us

Adelaide Metro InfoLine

For all Adelaide Metro queries, we encourage you to call the InfoLine on 1300 311 108.

Lines open 7am to 8pm, 7 days a week. (Please note, our InfoLine menu options have changed. Please listen carefully to the directions so we can guide your call to the right team member and help you with your query.)

Deaf, hearing or speech impaired callers

If you are deaf, or have a hearing or speech impairment:

• Contact us through the National Relay Service and ask for Adelaide Metro InfoLine
• TTY users can also contact us on our direct TTY line 133 677

Non-English speaking callers

Adelaide Metro engages the services of the Interpreting and Translating Centre to assist our customers from culturally and linguistically diverse backgrounds. Advise the Interpreting and Translating Centre Customer Service Consultant in English the language you require and that you need to be connected to the Adelaide Metro InfoLine 1300 311 108. To engage an interpreter, contact the Interpreting and Translating Centre on 1800 280 203.

Staff at our InfoCentre are available to answer any questions you have. If you are a non-English speaking customer, our staff can assist you through our partner, the Multicultural SA Interpreting and Translating Centre.

Adelaide Railway Station InfoCentre

North Terrace Adelaide 5000

• Monday to Sunday: 7am to 8pm
• Selected Special Event days: 7am to 12.15am

Contact details for Bus Depots with a customer service counter who can assist with lost property enquiries. Selected bus depots can also sell MetroTickets (including Group tickets) and sell and recharge metroCARDs (excluding Busways at Lonsdale). Please contact the depot for information on available payment methods. For other general public transport enquiries, please contact the Adelaide Metro InfoLine on 1300 311 108, open 7am to 8pm, 7 days a week or visit our FAQ page.

SouthLink

• Dutton Road, Mt Barker SA 5251 | Phone: 8339 7544
• 300–308 Mt Barker Road, Aldgate SA 5154 | Phone: 8339 7544

Torrens Transit

• 71 Richmond Road, Mile End 5031 | Phone: 8292 8100
• 224 Port Road, Port Adelaide SA 5015 | Phone: 8444 2200
• Corner of Papagni & Meredith Streets, Newton SA 5074 | Phone: 8366 8300
• 171 Morphett Road, Morphettville SA 5043 | Phone: 8377 6400
• 1146 North East Road, St Agnes SA 5097 | Phone: 8203 6700
• 50 Ridgeway Road, Edinburgh North SA 5113 | Phone: 8480 2000

Busways

• 21 Krawarri Street, Lonsdale SA 5160 | Phone: 7260 0100

Contact details for the Tram Depot with a customer service counter who can assist with lost property enquiries.

For other general public transport enquiries, please contact the Adelaide Metro InfoLine on 1300 311 108, open 7am to 8pm, 7 days a week or visit our FAQ page.

Torrens Connect

• 86 Maxwell Terrace, Glengowrie 5044 | Phone: 8473 0000

Adelaide Metro accepts booking requests.

Please note all bookings requests are unconfirmed until approval is given by Adelaide Metro.

To make any group booking, the following is required:

• Minimum 10 business days' notice
• Travel between 9.30am and 3pm Monday to Friday
• Date and scheduled service time - view timetables
• Route number / name
• Up to 25 passengers per bus booking
• Up to 50 passengers per train / tram booking
• Purchase of a fare*

In instances where some of the above cannot be met, you will be asked to split your group onto separate services.

For more information about group bookings or to make a booking request, please contact Adelaide Metro at DPTI.FrontlineGroupBookings@sa.gov.au or call the InfoLine on 1300 311 108 or book online.

* Primary school students and a maximum of four adults do not need to purchase a fare but are required to use a group ticket when travelling for free. This will need to be arranged prior to travel by Adelaide Metro via the group booking email. A letter with the schools' letterhead must be attached to the email.

If the group does not have a pre-approved group ticket, the group may be required to pay for their fare at the time of travel or at a later date.

Getting around

• Groups should be ready to travel 10 minutes before the service leaves.
• To avoid delays, it helps to have everyone ready to go at the same time.

Access Taxis cater for passengers with mobility difficulties or disabilities, particularly those with wheelchairs and scooters to be positioned safely and securely into the taxi.

To book an Access Taxi call 1300 360 940 (24 hours a day, seven days a week).
To report service problems or compliment good service call us on 1300 551 156 – 7am to 8pm, 7 days a week.

For information about services for regions outside of metropolitan Adelaide, visit the Bus SA website.

If you suspect that a serious crime is in progress, or if you suspect, have just seen, or have just been involved in a crime, then call Police Emergency on 000.
For non emergency comments or enquiries call Police Assistance on 131 444.

Before filming, photographing or holding a promotion on any of the Department for Infrastructure and Transport facilities including on-board bus/train/tram services please read the Code of Conduct (PDF 188KB).

If wishing to proceed, please complete the filming, photography & promotion application form (word 167KB). Your application must include a current copy of your certificate of currency as proof of $20m public liability insurance.

If your application is for the Adelaide Railway Station in the CBD, please attach the form and supporting documents and email AdelaideRailwayStation@sa.gov.au for any other location please attach the form and supporting documents and email DIT.AdelaideMetroEvents@sa.gov.au. 

A minimum of four weeks’ notice prior to the event is required and the request is subject to approval. Please ensure you allow enough time for processing of the application before the filming/photography/promotion.

For Coffee or Food Truck vendors wishing to set-up at Railway Stations or Interchanges please complete this form (Word 101KB) and send to DIT.AdelaideMetroEvents@sa.gov.au along with the other items listed on the form.

If you are organising or planning a special event expecting to attract 5,000 or more people, then you are required under legislation to notify The Department of Planning, Transport and Infrastructure.

For full details visit Planning an event page.

The metroCARDs Commuter Club allows organisations an opportunity to provide cheaper public transport to your staff by recharging metroCARDs at a discounted rate.

For full details visit the Commuter Club page.