Contact us

Adelaide Metro InfoLine

For all Adelaide Metro queries, we encourage you to call the InfoLine on 1300 311 108.

Lines open 7am to 8pm, 7 days a week.

Deaf, hearing or speech impaired callers

If you are deaf, or have a hearing or speech impairment:

• Contact us through the National Relay Service and ask for Adelaide Metro InfoLine
• TTY users can also contact us on our direct TTY line 133 677

Non-English speaking callers

Adelaide Metro engages the services of the Interpreting and Translating Centre to assist our customers from culturally and linguistically diverse backgrounds. Advise the Interpreting and Translating Centre Customer Service Consultant in English the language you require and that you need to be connected to the Adelaide Metro Infoline 1300 311 108. To engage an interpreter, contact the Interpreting and Translating Centre on 1800 280 203.

Staff at our InfoCentres are available to answer any questions you have. If you are a non-English speaking customer, our staff can assist you through our partner, the Multicultural SA Interpreting and Translating Centre.

Adelaide Railway Station InfoCentre

North Terrace Adelaide 5000

• Monday to Sunday: 7.00am - 8.00pm
• Selected Special Event days: 7.00am - 12.15am

Adelaide Metro accepts booking requests.

Please note all bookings requests are unconfirmed until approval is given by Adelaide Metro .

To make any group booking, the following is required:

• Minimum 10 business days' notice
• Travel between 9.30am and 3.00pm Monday to Friday
• Date and scheduled service time - view timetables
• Route number / name
• Up to 25 passengers per bus booking
• Up to 50 passengers per train / tram booking
• Purchase of a fare*

In instances where some of the above cannot be met, you will be asked to split your group onto separate services.

For more information about group bookings or to make a booking request, please contact Adelaide Metro at DPTI.FrontlineGroupBookings@sa.gov.au or call the InfoLine on 1300 311 108 or book online.

* Primary school students and a maximum of four adults do not need to purchase a fare but are required to use a group ticket when travelling for free. This will need to be arranged prior to travel by Adelaide Metro via the group booking email. A letter with the schools' letterhead must be attached to the email.

If the group does not have a pre-approved group ticket, the group may be required to pay for their fare at the time of travel or at a later date.

Getting around

• Groups should be ready to travel 10 minutes before the service leaves.
• To avoid delays, it helps to have everyone ready to go at the same time.

Access Taxis cater for passengers with mobility difficulties or disabilities, particularly those with wheelchairs and scooters to be positioned safely and securely into the taxi.

To book an Access Taxi call 1300 360 940 (24 hours a day, 7 days a week).
To report service problems or compliment good service call us on 1300 551 156 – 7.00am to 8.00pm, 7 days a week.

For information about services for regions outside of metropolitan Adelaide, visit the Bus SA website.

If you suspect that a serious crime is in progress, or if you suspect, have just seen, or have just been involved in a crime, then call Police Emergency on 000.
For non emergency comments or enquiries call Police Assistance on 131 444.

Before filming, photographing or holding a promotion on any of the Department of Planning, Transport and Infrastructure facilities including on-board bus/train/tram services please read the Code of Conduct (PDF 40.87KB).

If wishing to proceed, please complete the filming, photography & promotion application form (word 69KB). Attach the form and email DPTI.AdelaideMetroEvents@sa.gov.au your application with a copy of your certificate of currency as proof of $20m public liability insurance.

A minimum of four weeks’ notice prior to the event is required and the request is subject to approval. Please ensure you allow enough time for processing of the application before the filming/photography/promotion.

Please Note: *Fees may apply (Word 69KB).

For Coffee or Food Truck vendors wishing to set-up at Railway Stations or Interchanges please complete this form (Word 101KB) and send to DPTI.AdelaideMetroEvents@sa.gov.au along with the other items listed on the form.

If you are organising or planning a special event expecting to attract 5,000 or more people, then you are required under legislation to notify The Department of Planning, Transport and Infrastructure.

For full details visit Planning an event page.

The metroCARDs Commuter Club allows organisations an opportunity to provide cheaper public transport to your staff by recharging metroCARDs at a discounted rate.

For full details visit the Commuter Club page.