COVID-19 public transport information

When: From Tuesday 15 December 2020

In the wake of the global COVID-19 pandemic, all South Australians are asked to play their part to keep each other safe, including making responsible choices about using our Adelaide Metro public transport network.

Practise good hygiene, maintain physical distance from others where possible, and stay home if unwell.

On this page you can find information on:

• COVID-19 public transport contact tracing
• Protecting our public transport customers
• Public transport road map to keep South Australians safe
• Registering your metroCARD
• Contacting Adelaide Metro
• Further information on COVID-19

COVID-19 public transport contact tracing

If clusters of COVID-19 are identified at public transport locations or on services, details of these will be added to this page to assist customers with contract tracing.

Customers are reminded they should get tested for COVID-19 immediately if any symptoms occur, even if mild.

Protecting our public transport customers

Cleaning schedules have been increased across all public transport modes and disinfectant products recommended under national health guidelines are being used.

In addition to standard cleaning, extra crews are being used across the network with particular focus being given to hard surfaces such as hand rails, validators and push buttons.

All public transport customers and the wider South Australian community are advised to be alert to the threat of COVID-19 and adhere to health advice.

If you are feeling ill with flu-like symptoms, please avoid travel on public transport.

Wash. Cover. Avoid.

The best protection against infection is hygiene:

• WASH your hands with soap and use an alcohol-based hand sanitiser.
• COVER your coughs and sneezes, and dispose of tissues. If no tissue is available, cough into the crook of your arm.
• AVOID public transport and direct contact with others if you’re feeling unwell.

Public transport road map to keep South Australians safe

The State Government has announced a public transport road map, in response to Australia Health Protection Principal Committee (AHPPC) advice released on Friday, 29 May, to help continue to keep South Australians safe on buses, trains and trams.

The AHPPC has developed Principles for COVID-19 Public Transport Operations to provide guidance to public transport operators and passengers to help keep them safe.

Adelaide Metro introduced measures to keep commuters safe on public transport, including:

• More frequent cleaning of buses, trams and trains;
• Discontinued cash handling by transitioning to a “MetroCard Only” system;
• Accelerated the installation of Perspex screens for bus drivers and restricted access to open areas immediately around drivers;
• Staggered arrival of trains at Adelaide Railway Station to spread the peaks of people entering and leaving the terminal;
• Installation of signage on the fleet of trains, trams and buses that sends clear messages not to board if unwell; and to encourage physical distancing as far as practicable at stops and stations, and on board services;
• Frequent station announcements about COVID-19 safe practices on public transport; and,
• Signage at key stations and interchanges, and inside vehicles with information published by health authorities about good personal hygiene habits.

The new measures to be introduced, based on the AHPPC advice and in consultation with the Chief Public Health Officer, include;

• Trial a new AM and PM peak train timetable on the Gawler line that will provide more services across an extended peak period to increase capacity and give customers more options;
  • As customers return to bus services, monitor the busiest bus routes (like the O-Bahn), moving available capacity and shifting services around to better match the demand with the number and timing of services offered;
• Accelerate the introduction of a range of new Apps that provide customers with better real-time information about their public transport services to make it easier to find information;
• Update signage and posters across the network to provide more information to customers about the recommended habits and behaviours whilst using public transport.
• Accelerate conversion of the remainder of the diesel train fleet to 2x2 seating (currently 2x3) to provide for more aisle space for customers;
• Provide well signposted hand sanitisation facilities at Adelaide Railway Station.

Register your metroCARD

Customers are reminded they can register their metroCARD with Adelaide Metro. Benefits include:

• You can check your card travel history.
• You can check your balance.
• You can set up Auto recharge.
• Your card balance is protected if your card is lost or stolen.

Contacting Adelaide Metro

The Adelaide Metro InfoCentre located in the Adelaide Railway Station is open as per normal operational hours: Monday to Sunday: 7am to 8pm

The Adelaide Metro InfoLine will continues to be available from 7am-8pm, seven days a week.

Online services continue to be available, including metroCARD recharges and management.

Keep up to date
Follow @AdelaideMetroSA on Twitter for updates, check this website or call the Adelaide Metro InfoLine on 1300 311 108.

Further information on COVID-19

For federal and national information about COVID-19 visit www.health.gov.au
For state and local information about COVID-19 visit www.health.sa.gov.au or click the below image.