Accessibility

FAQs

1 Getting Started

1 Getting Started

1.1 Once you have progressed through the initial start-up screens you will be asked to add your first destination.

Tap on a destination category icon to go to the Search screen where you can search for your first destination.

Suggested destinations for that category will display below the search bar.

 

Destinations screen - Q1

1.2 After you have finished adding destinations, you will arrive at the Journeys screen which displays your saved destinations. Swipe left or right to navigate between saved destinations.

The Journeys screen allows you to plan a journey, commence a journey and add or edit saved destinations.

The ‘Journeys’ button in the bottom navigation bar will be highlighted when you are in the Journeys screen.

 

 

 

journeys screen ARS
1.3 The ‘Stops’ button in the bottom navigation bar takes you to the Nearby stops screen, where you can see nearby stops and save favourite stops you use often.
stops button
1.4 The ‘Alerts’ button in the bottom navigation bar takes you to the Alerts screen, where you can see planned and unplanned disruptions on the public transport network.
alerts

1.5 The  menu hamburger icon in the top left of all screens is the Menu button and is viewable from all screens. Tapping this button will take you to:

  • Timetables and maps
  • Rate my ride
  • Help
  • Accessibility
  • Report app issue
  • Rate the app
  • About
  • Terms and conditions

 

 

 

 

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menu

2 Journeys

2.1 Journeys Screen

2.1.1 The menu  hamburger icon in the top left of the screen takes you to the Menu screen.

2.1.2 The  search search icon in the top right of the screen takes you to the Search screen.

2.1.3 Your selected saved destination is displayed in the middle of the screen with an image and destination name

2.1.4 The dark bar running across the screen under the image is the Journey options bar which allows you to edit Departure and arrival times; Departure location and Preferred transport mode

2.1.5 The best available journeys to your saved destination are displayed in white boxes under the Journey options bar.

2.1.5.1 The first line of icons represents the sequence of travel (i.e. walking/bus/train/tram) required to get to your destination.

2.1.5.1

2.1.5.2 The second line of icons show your transport vehicle mode (bus/train/tram) icon, the route number and route direction.

2.1.5.2

2.1.5.3 The blue disability icon will appear next to the vehicle if it is disability compliant. 

2.1.5.3

NOTE all trains and trams are disability compliant.

2.1.5.4  The next line displays the departure time of your vehicle.

NOTE the  real-time radar icon means that the departure time of the vehicle is using real-time data. If the radar icon does not appear this means the departure time is the scheduled time.

2.1.5.4

2.1.5.5    Arrive is when your bus/train/tram is due to arrive at your destination.

2.1.5.5

2.1.5.6    “Leave within X mins” is the time you need to walk to your public transport stop in time for your bus/tram/train departure. This is not the time that your bus/tram/train leaves.

2.1.5.6

2.1.5.7    The alarm icon is where you can set an alarm to alert you to when to leave.

2.1.5.7

NOTE a Journey refers to the sequence of travel and mode of transport to get to your destination.

The  dots circle icons represent how many destinations you have saved and the order they are saved in.

2.1.6 The list  list icon takes you to the Manage destinations screen which displays all your saved destinations and allows you to delete or reorder them.

2.1.7 The bottom navigation bar (Journeys; Stops; Alerts) allow you to easily navigate through different screens of the app.

 

goodwood

2.2 Adding a New Destination

2.2.1 In the Journeys screen, tap the search  search icon to go to the Search screen.

2.2.2 In the white box type the address or name of the destination you want to go to.

NOTE: If no results display, try typing in more detail e.g. a street number

2.2.3 By default, your departure location is set to your current location using GPS. You can change your departure location by typing in the blue box saying ‘Current Location’.

2.2.4 When you start typing in your destination, a list of suggested destinations will display based on search results.

2.2.5 Tap your desired destination. You will return to the Journeys screen with the desired destination image and name displayed.

2.2.6 To save the destination, tap ‘save destination’.

2.2.7 Your destination is now saved on the Journeys screen.

 

 

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2.3 Managing Saved Destinations

2.3.1 Navigate to the Manage destinations screen by tapping the

list  list icon in the bottom right of the Journeys screen.

2.3.2 Your saved destinations are listed in the order they appear in your Journeys screen.

2.3.3 To delete a saved destination, tap the arrows  arrows icon in the top right of the screen. Red circle icons will appear to the left of each saved destination. Tap the red circle icon and a ‘Delete’ button will appear on the right of that destination. Tap the ‘Delete’ button to delete the destination. Tap ‘Done’ in the top right of the screen when finished.

2.3.4 To reorder your saved destinations, tap the arrows  arrows icon in the top right of the screen. A 3 lines  three line icon to the right of the destination. Tap and drag the three line icon to reorder your destinations. Tap ‘Done’ in the top right of the screen when finished.

2.3.5 Tap the ‘X’ in the top left hand corner to return to the Journeys screen.

 

 

2.3.1

 

2.3.2
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2.4 Planning a Journey to a Destination

2.4.1 Go to the Journeys screen.

2.4.2 Go to your desired destination screen by swiping left or right between saved destinations. If your desired destination is not in your saved destinations, begin by Adding a new destination.

2.4.3 Beneath the saved destination name and image, a list of the best available journeys will display. Tap an available Journey to see more information on the Journey Overview screen.

2.4.4 The Journey Overview screen allows you to scroll around the map and see your real-time vehicle location if data is available. By tapping on the vehicle icon  B10 large in the top right you will be able to see the actual location of your vehicle  B10 small in real time when the data is available.

2.4.5 To edit your departure or arrival time see Setting departure and arrival times.

2.4.6 To edit your departure location see Setting the departure location.

2.4.7 To edit your preferred mode of transport see Setting preferred transport vehicle options (bus, train or tram).

 

 

 

2.4
2.4.7 metroMATE image

2.5 Starting a Journey to a Destination

2.5.1 On the Journeys screen, swipe left or right to your desired destination.  For your desired destination, select a Journey from the available journeys.   This will take you to the Journey Overview screen.

2.5.2 Tap ‘Start Journey’ to commence your journey.

2.5.3 Your journey commences by travelling from your current location to the first public transport stop. Your walking time duration (if applicable) will be displayed first. 

2.5.4 Swipe left at the bottom of your screen to view the rest of your journey and travel time durations. 

2.5.5 Continue to swipe left until you view your destination.

 

  

2.5.1
2.5.2
2.5.3

2.6 Setting Alarms

2.6 .1 Alarms can be set for each destination.

2.6 .2 In the Journeys screen, for your desired destination select the blue alarm icon for your preferred Journey.  This will set an alarm for the time you need to leave (i.e. leave within XX min)

2.6 .3 When it is time to leave, you will be alerted at the time to leave.

NOTE the alarm to leave is based on estimated walking time to your public transport stop/station.

2.6 .4 It is important to ensure you have push notifications turned on to enable the alarm.

 

 

Alarm - Q13f.1
Alarm - Q13f.2
Alarm - Q13f.3

2.7 Setting Departure and Arrival Times

2.7.1 Tap on the Journey options bar

2.7.2 In the Journey options bar, you will see: Now, Leave at and Arrive by

NOTE ‘Now’ is the default leave time.

2.7.3 By tapping on ‘Leave at’ or ‘Arrive by’ you are able to change the date and time.

2.7 .4 Once you have made your changes tap ‘Done’. 

2.7 .5 A new list of Journeys will appear based on your preferred selections

2.7.1
2.7.2
2.7.3

2.8 Setting the Departure Location

There are two ways to change your start location

NOTE the app uses GPS coordinates to identify your current location and is your default start location

2.8.1 In the Journeys screen tap on the  search search icon.

2.8.2 Tap on ‘Current Location’ in the Where are you going? screen

2.8.3 This will take you to the Where are you starting? screen

2.8.4 Here you can enter in your start location or tap on a saved favourite location.

2.8.5 You can also change your start location, by tapping on the Journey options bar.

2.8.6 This will open as a default to ROUTE details.

2.8.7 The Starting from location will default to your ‘Current Location’ using GPS coordinates to identify your current location.

2.8.8 Tapping the address bar under Starting from will open the Where are you starting? screen.

2.8.9 Type in an address or tap on a saved favourite you want to leave from and tap ‘Done’.

2.8.10  The Starting From location is now changed.

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2.8.2
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2.9 Changing my Start Location Back to my GPS Coordinates

2.9.1 Tap the Journey options bar

2.9.2 Tap the location  location icon next to the Starting from address.  This will update your Starting from location back to your GPS position. 

2.9.3 Tap ‘Done’ to return to the Journey mode screen.

2.9

2.10 Setting Preffered Transport Vehicle Options (Bus, Train or Tram)

2.10.1 Tap the Journey options bar.

2.10.2 Tap on TRANSPORT to open the vehicle options for bus/train/tram.

2.10.3 Select your preferred vehicle options and then tap ‘Done’.

2.10.4 Your Journeys will display with your preferred mode of transport.  

NOTE the transport options selected are considered as your preferences. However, if a suitable journey is not available via your preferred mode of transport, you will be offered the best journey options using the mode of transport available.

2.10.1
2.10.2

2.11 Viewing the Real-Time Location of a Transport Vehicle

2.11.1 You can view the location of your vehicle (bus/train/tram), 20 minutes before the departure time.

2.11.2 Tap on your preferred Journey.

2.11.3 The Journey Overview screen is then displayed. 

NOTE this is the real-time vehicle icon and using GPS location data provides the most accurate stop and journey information.

2.11.4 You can monitor how far away your vehicle is by tapping on the vehicle icon.

NOTE this is the real-time vehicle icon and using GPS location data provides the most accurate stop and journey information.

2.11.5 When real-time data is unavailable, the scheduled time data is then used and hence you can no longer see those journeys.

2.11.5  To see your late vehicle select the Stops.

(Click here for more information on this feature)

 

Glenelg
Glenelg 2
vehicle icon

3 Nearby stops

3.1 Nearby Stops Screen

Nearby Stop mode allows you to view nearby stops, see the next departure time and available services from a stop and search and save your favourite stops/stations.

3.1.1 The menu  hamburger icon in the top left of the screen takes you to the Menu screen.

3.1.2 The map allows you to search and click on a Stop.

3.1.3 A list of Stops nearby appears underneath the map.

3.1.4 Tapping on a Stop will display all available services to arrive at the Stop, including late vehicles.

3.1.5 When viewing available services, to the right of the list you will sometimes see the  real-time real-time icon.  This indicates how far away the bus/train/tram is away from the stop in real-time. 

NOTE if the real-time icon does not appear then the time indicated is the scheduled time. 

3.1.6 A blue disability icon  wheelchairwill display if a service is disabled compliant.

3.1.7 A yellow Alert symbol exclamation markwill display if there is a planned or unplanned disruption scheduled on the route.

3.1.8 The Stops and Favourites tabs allow you to change between viewing all available Stops and Favourite stops.

3.1.6

3.1.9 To view and manage your favourites, click on the Favourites tab.

 

 

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3.2 Searching for a Stop

3.2.1 Using the bottom navigation bar, go to the Nearby stops screen.

3.2.2 To search for your stop type “stop xx” ie: stop 2. Or search for your stop by using the map.

3.2.3 All services due to arrive at your stop will now appear; including late vehicles.

 

 

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3.3 Saving a Favourite Stop

3.3.1 Once you have found your stop tap the favourite  star icon.

3.3.2 The icon will change colour once the stop has been saved.

3.3.3 Tap the back arrow to go back to the main Nearby stops screen.

3.3.4 To view your saved stops click on the Favourites tab.

 

3.3.1
3.3.2

3.4 Managing Favourite Stops

3.4.1 To remove a stop from your favourites, click on the Favourites tab.

3.4.2 Tap on the stop you want to remove.

3.4.3 Tap on the star next to the saved stop.

3.4.4 Tap on the arrow to go back.

3.4.5 Select Favourites and your stop should be removed.

 

fav stops
fav stops 2

3.5 Track incoming vehicles on a Stop

3.5.1 Using the bottom navigation bar, go to the Nearby Stops screen.

3.5.2 Search and select your bus stop.
3.5.3 Tap on the wheel icon is target to track your bus from the journey route selection in the lower half of the screen. (Note: Vehicle tracking is only available when the wheel icon target is showing)

3.5.4 Your bus will track in the map in the top half of the screen (as indicated).
3.5.5 When tapping on the bus icon 722f you will be able to track in *real time where the bus is on route as it approaches your stop.
(*real time data refreshes approximately every 20-30 seconds)

 

real time stops

3.6 Show incoming vehicles from a Set Time on a Stop

3.6.1 Search and select your bus stop.

3.6.2 Select the Leave now bar in the middle of the stops screen.

3.6.3 The departing now screen will appear, and in this screen you will be able to choose the bus and set a time to view all incoming arrivals on that stop.

 

incoming vehicles

3.7 Viewing the full line route with Stop numbers

3.7.1 You can now view your full line route by tapping on Stops Mode and selecting a line to view.

3.7.2 Tapping on the stops along the route line will reveal the Stop numbers.

stops mode

4 Alerts

4.1 Disruptions Screen Explained

4.1.1 All Unplanned and Planned Disruptions are listed on the Alerts screen.

4.1.2 Alerts are grouped under separate headings Subscribed and All Alerts.

4.1.3 Subscribed – Allows the user to subscribe to their favourite Route and/or General Alerts to receive Push Notifications for that Route.

  • To subscribe to a Route select “Manage Route Subscriptions”
  • Tap and select “Search Routes”
  • Enter in your Route no. and they will be displayed in the lower half of the window
  • Select the circle next to the route you wish to receive Push Notifications for

4.1.4 In iOS select 'done' or for Android select the 'back' button.

4.1.5 Your subscribed route will be listed under the Subscribed button.

4.1.6 When an Alert is raised on your Route, Alerts will be listed under the Subscribed button. You will also receive a Push notification when an Alert is raised by Adelaide Metro on your Route.

4.1.7 General Alerts - Subscribe to General Alerts for events, offers and network-wide notifications.

4.1.8 All Alerts – Displays All Alerts on all Routes as generated by Adelaide Metro. Scrolling through this list will reveal all Unplanned Alerts for “Today”, “This Week” and “Other Alerts”, for all Routes affected.

alerts subscription
subscribed

4.2 Alert notification icons in the Journey and Nearby Stops screens

4.2.1 All planned and unplanned Alerts are shown by an Alert symbol. 

4.2.2 In the Journey and Stops screen an explanation of the disruption can be viewed by tapping on the disruptions alert symbol to expand to the disruption description for the route.

journey overview 2
journey overview 3

5 Menu

5.1 Menu Screen Explained

In the top left of all screens is the Menu button and is viewable from all screens. Tapping on this button will take you to:

  • Timetables & Maps, taking you to full timetable details on the Adelaide Metro website
  • Rate my Ride, a quick survey so we can continue to improve your journey
  • Help, which takes you to the metroMATE website ‘How to use this app’ and Frequently Asked Questions
  • Accessibility, showing how to optimise the app using your mobile's accessibility settings
  • Report app issue, to send a direct email with any problems you are having
  • Rate the app, to rate our app on the Apple of Google Play Store
  • About, providing information about the app and the current version you have installed
  • Terms and Conditions
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5.2 Reporting an Issue

5.2.1 Issues can be reported by clicking the Menu button in the top left corner of the screen and selecting ‘Report app issue’.

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5.2.2 This will generate a blank email.

NOTE your device information will be automatically generated in the email. Please do not delete this.

5.2.3 Type the details of your issue.

5.2.4 Tap ‘Send’, on the top right hand corner.