Adelaide Metro

How Adelaide Metro is helping people with disabilities

As one in five South Australians self report having a disability, public transport plays an important role in promoting and preserving the quality of life for many individuals.

Adelaide Metro is committed to continually improving public transport services and infrastructure, making public transport more accessible and easier to use for people with disabilities.

Wheelchair Accessible Fleet

Bus

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• All new buses will also be fully wheelchair accessible.
  
  
• Many buses have closed circuit video cameras for personal safety and security.
  
  
• Many Adelaide Metro bus routes are fully accessible at all times:
  • All Adelaide FREE 99C buses;
  • All services along Henley Beach Road;
  • All services along The Parade, Norwood;
  • All 400 services travelling between Salisbury North and Elizabeth via Salisbury Interchange and Lyell McEwin Hospital; and
  • 701 & 702 Southern Circuit buses linking Woodcroft, Noarlunga Centre and Colonnades.
    
    
• To request information about where and when wheelchair accessible buses are running, please call your relevant service provider.

Tram

• The new Flexity Classic trams are low floor and accessible to people with disabilities, with three large double doors for easy boarding and alighting. The trams also have air conditioned comfort and provide a much smoother ride than the old vehicles.
  
  
• Tram stops were recently upgraded to meet the needs of people with disabilities.

 

Train

• All trains are wheelchair accessible and are fitted with ramps for easy boarding and alighting. Passengers with disabilities requiring assistance, must board at the front end of the train.

 

 

 

Travelling onboard the Adelaide Metro Public Transport System

Adelaide Metro has a variety of travel options to help make the journey easier for people with disabilities. These include:

• Assistance Animals – accredited assistance animals are permitted to accompany a person with a disability on all forms of public transport.
  
• Mobility Pass – for people unable to validate a ticket.
  
• Vision Impaired Travel Pass – for people who are blind or vision impaired to enable them to travel on public transport.
  
• Concession cards – for youth, the unemployed and seniors.

For more information about Mobility or Vision Impaired passes, or to lodge an application, please call the Adelaide Metro .

Other Travel Initiatives

The South Australian Transport Subsidy Scheme
The South Australian Transport Subsidy Scheme (SATSS) is a Government subsidised taxi travel program for people with permanent and severe disabilities who, because of their disabilities, cannot use public transport.

More information about the South Australian Transport Subsidy Scheme is available here.

The Plus One Free Companion card
The Plus One Free Companion card assists a wide range of people with physical mobility, cognitive, sensory or communication impairments, who cannot safely use public transport on their own, but who could use public transport with the assistance of a companion/carer.

The Plus One Free Companion card will also assist people who cannot travel independently at certain times (for example at night) or on unfamiliar routes, but who can otherwise travel independently on public transport.

More information about the Plus One Free Companion card is available here.

Information for Customers

• Smart Stops (along Henley Beach Road and The Parade) are fully illuminated and display the time that the next bus will arrive. An audio button can also be pressed to provide information about when the next bus will arrive.
  
• Large Information Units at major city stops and interchanges are backlit, have large, easy to read graphics and feature push-button audio information. The units also provide information in Braille.
  
• The Adelaide Metro InfoLine has a TTY number for hearing impaired. Call 8303 0844.
  
• The Bobby approval system has approved the Adelaide Metro website for accessibility by people with disabilities. To find out more about Bobby, visit the Bobby section of the Centre for Applied Special Technology (CAST) website at www.cast.org.
• Counter Hearing System handsets to enable hearing impaired persons to more effectively liaise with staff are available where these posters are displayed.

Additional Information Adelaide Metro has brochures that provide more information on transport assistance and safer travel onboard public transport. Alternatively, customers can call the Adelaide Metro . Lines are open 7 am – 8 pm, 7 days a week.

Adelaide Metro Service Providers

View a list of all the Adelaide Metro Service Providers.

Download this information

Download the " Safer Travel for Passengers using Mobility Aids on Public Transport" brochure - (165 KB PDF)

Download the "How Adelaide Metro is helping people with disabilities" brochure - (175 KB PDF)

Download the "Counter Hearing System" poster - (96 KB PDF)

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